This week we look at Betway, a European company that have opened local offices in South Africa trying to compete with the large list of South African bookies.
I used Betway for the first time this weekend, this was my experience:
When I start off a new account I always like to do a full routine, covering all the fundamentals that a new punter would go through, from depositing right through the whole process until withdrawal.
I started off by buying an OTT voucher for R1,000, I went onto Betway and logged in, I then went and located the deposit button, it was not clearly visible on the home page, this is of concern, it should be!! I found it by clicking on the MY ACCOUNT button, Betway offer a number of depositing options which is always a plus, and they appear not to accept a CASH deposit, although I have not tried this.
I then went looking for my R1, 250 Bonus FREE BET, however I noticed that it too was not available, I read through the T’s & C’s and realised that I had to take my bet first, I proceeded to locate my bet, I went and placed two bets one for R900 and one for R100 both on the Rebels v Hurricanes game. Although placing the bets were not difficult, I found that they were using a EUROPEAN DECIMAL system, no offer to take away the 1.00 or have fractions, I found this to be poor, if you want to compete with other bookies you need to have understandable options that punters understand?
I then noticed that my R1,250 FREE BET was still not available, I then looked for their tele no to contact them and found that only LIVE CHAT and EMAIL options were available, I used the Live Chat, the person on the other end told me the bet would be made available soon. After a couple of hours the FREE BET was still not in my FREE BET balance. I then used the Live Chat option angain and was told the process was not automated and it would take 24 hours.
Obviously my Rebels bet lost and my balance was now ZERO, 24 hours later I looked again and saw no FREE BET, I used the Live Chat for the 4th time and was told it would be soon and it has been escalated. Long story short 6 hours later or 30 hours after my deposit, this is extremely poor and I feel that something should be done about this, sooner rather than later.
I then realised that my FREE BET was only R1,000 and not the 125% I had initially expected, I went back to the Live Chat and I was told it was 125% of a maximum of R800 which would be a maximum of R1,000 as a FREE BET. This too is poor as it seems a tad misleading
I then went to take my FREE BETS, I tried to take a bet for R100 and noticed it kept defaulting to R1,000, I went back to Live Chat and was told that I had to use the FREE BET in one go for the full value, this too is poor in my opinion, its misleading and forces someone who is a R200 or a R50 punter to bet much bigger than what they normally do just because they had a deposit that big.
Anyway my FREE BET was put onto the Bulls and it duly won, around 15 to 20mins after the final whistle the CASH balance was now R2,000 as I had taken 2/1 for my R1,000, again although not completely bad, I have always maintained that results of games that are live on TV should be processed immiediately after the final whistle, I think it is also poor to make punters wait for results.
After the result was processed, I went to put a withdrawal in and when I went into MY ACCOUNT I noticed that I am forced to choose a bank on their list, this is also poor, as I bank with Bidvest my bank is not on the list, I then had to use the live chat again and this time I was now on email sending through a statement to prove my bank account.
I was told that they could POSSIBLY help me this time but next time I would have to do something about this. Why is this my issue, some bookmakers offer SKRILL or a CASH option to a cellphone and quite frankly why is it an issue to bank with Bidvest? In my opinion they are one of the best banks in SA?
I noticed that my account No is my Cellphone no, this is bad in my opinion, that effectively means that anyone who knows me knows my Betway account no?
In summary, my experience was average for a first time user at Betway , they have some way to go to satisfy or even compete with other local SA bookies, their deposit bonus although slightly misleading is decent as it only has a 1x play through, lack of a full banking or withdrawal option and having to wait for the Free Bet that cannot be split allow them to fall on the Rankings.
I give Betway a reasonable 5/10 for my experience.
Below is a point by point summary of their GOOD and their NOT SO GOOD…
Not so good:
- No Payments outside of business hours
- Limited Banks on offer for withdrawals
- No Lucky Numbers or Racing bet options
- 125% Bonus FREE Bet up to a maximum of R1,000 appears misleading
- Free Bet cannot be split, forcing you to spend the whole free bet on one selection
- Cell phone no as account no, allowing your friends who know your phone no, to be able to possibly fiddle with your account.
- Free Bet is not automatically credited and can take more than 24 hours before you get it
- European decimal pricing
- No visible DEPOSIT button
- % symbol does not show up on their live chat, I am also not able to paste a screen shot in the Live Chat box
- 106% on Rugby match betting
- Loads of deposit methods including OTT Voucher
- 1 turnover play through for their 125% bonus on first deposit
- Out early in the week on Rugby match betting
- Rewards / loyalty program
- Sortable bet statement
Oracle Rugby Rating:
- Ease of Sign up 5/5
- Sign up offer
- Deposit 5/5
- Finding a market 4/5
- Pricing 4/5
- Resulting 1/5
- Withdrawing 1/5
I recommend Betway for their 106% competitive match result betting in rugby and their 1x play through bonus, but if you are looking for Lucky Numbers or Horse Racing, they cannot help you. If you don’t have an account with Betway why not give them a try and send your experience through to email@example.com for short comments post them below.